Shipping & Order Policy

UPS Delivery Method Tracking Provided Average Delivery Time
UPS Next Day Air® Yes, via UPS 1 Business Day
UPS 2nd Day Air® Yes, via UPS 1-2 Business Days
UPS Ground Yes, via UPS 1-2 Business Days
  • Olivia Macaron ships macarons throughout the United States using UPS as our third party shipping carrier.
  • Olivia Macaron ships orders nationwide ONLY MONDAY THROUGH WEDNESDAY. This avoids possible weekend overlays. We do not ship nationwide on Thursdays, Fridays, weekends, or holidays.
  • Orders placed after 3:00PM EST on the Requested Shipment Day will be shipped the following shipping day (Monday – Wednesday).
  • We do not ship for Saturday deliveries.
  • Olivia Macaron is not responsible for delays in delivery times due to incorrect or incomplete addresses.
  • Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.
  • Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered.
  • UPS may require a signature for delivery at the discretion of the driver.
  • Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.
  • We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience.
  • Orders can be delivered using our third party local courier service for addresses located within 10 miles of Olivia Macaron’s Georgetown shop (3222 M St NW, Washington, DC, 20007).
  • Local Delivery orders placed after 12:00 PM EST will not be eligible for same day delivery.
  • You may select your desired delivery date and morning or afternoon window for Local Delivery during the checkout process.
  • It is highly recommended that you choose a delivery window during which someone will be available to accept your Local Delivery package. If our 1st Delivery Attempt is unsuccessful, we will attempt to contact you to schedule a 2nd Delivery Attempt in a future delivery window. Additional charges will apply.
  • If you require changes to your order, i.e. delivery address or order contents, on the day your order will be delivered, additional charges will apply.

Orders may be picked up at Olivia Macaron’s Georgetown shop, which is located at 3222 M Street NW, Washington, DC, 20007. The shop is located in the pedestrian alley next to Washington Sports Club.

  • All Nationwide Shipments are sent using overnight or two-day service in a cooler-bag with an ice pack to ensure the products’ quality and freshness during transit. The ice pack helps the macarons stay cold during transit and may be thawed by the time you receive your package. PLEASE NOTE that thawed ice packs are okay and in no way indicate a lack of freshness!
  • Olivia Macaron’s products are shipped in specially-designed packaging that ensures quality and freshness. Despite this, because of macarons’ natural fragility, some cracking or breakage of the macarons may occur during transport. This will not affect the taste or quality of our products.
  • If refrigerated, all macarons will keep fresh up to 5 days after pick up or delivery.
  • Due to the perishable nature of our products, Olivia Macaron does not accept returns.
  • Under certain circumstances, and on a case-by-case basis, Olivia Macaron will offer a credit or re-order.
  • If, for some reason, you are unsatisfied with your purchase, please contact us within 1 day of when your package was received. For damage claims, we require pictures of the external shipping box and the damaged product. We will make every effort to make sure that you have enjoyed your Olivia Macaron experience. You may contact us at (202) 965-1000 or by email.

Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact us at (202) 965-1000 immediately. We will do our best to accommodate your needs; however, such requests may not be possible due to time constraints. Accommodations will be made on a case-by-case basis.

Olivia Macaron can be reached Monday-Friday, 9:00AM-5:00PM EST, at (202) 965-1001, or you may contact us with any questions, comments, or concerns. We will make every effort to make sure that you have enjoyed your Olivia Macaron experience.